Barry Craik

Signing Certificates in SignPro

Posted on December 1, 2016 - Technical Support

Once a year, SignPro will present you with an error. This is nothing to do with any problems with the application, but rather a natural expiry date on signing certificates. It is nothing to worry about, and is very simple to fix. Just follow these simple instructions.

Go to the directory: C:\Users\[your login name]\AppData\Roaming\Wacom\signpro

Delete all the files inside this directory.

Close SignPro and restart it – it should now prompt you to create a new key.

Once this is done, you should see the error disappear for another year.

Caring for your ePads

Posted on December 1, 2016 - Technical Support

ePads are very durable and will last for many years. Proper care and maintenance, however, will better guarantee the reliability and performance of your ePads over their lifetime.

The only periodic maintenance your ePadLink signature pad requires is to keep it clean. A dirty pad surface may interfere with moving your stylus smoothly across the surface and can make it hard to capture thumb- and fingerprints.

ePad Ink

Users should be aware that they should just sign normally, with firm stylus pressure. Never use any object (such as a pen) to perform signing, always use the provided stylus.

Environmental:
-Never leave ePads exposed to the sun for long periods of time. If you keep a pad locked in a car on a hot day, leave a window cracked to help with ventilation and keep the pad in a carrying case or shaded area of the vehicle.
-Keep the ePad surface away from other objects – such as the USB connector. Do not allow objects to press against the signature pad area when storing or transporting the device.

To clean the pad, follow these guidelines:
-Use any mild liquid household cleaner or rubbing alcohol.
-Apply a small amount of cleaner to a soft, non-abrasive cloth and wipe the pad or sensor.
-Be sure to wipe all cleaner residue from the device.
-Allow the alcohol to evaporate normally.

CAUTION:
-Do NOT pour cleaner or alcohol directly onto the device. Apply the cleaner to a soft cloth first.
-NEVER use De-Natured Alcohol. This will damage the device.
-PREVENT any liquid from entering inside the unit.
-Be careful to not scratch the fingerprint sensor surface.

eSignature Legislation

Posted on December 1, 2016 - Company Blog

While working with electronic signature pads, we are often asked about legality, and whether an electronic signature would stand up against its pen and paper counterpart in a court of law. To help relieve these concerns, we went and collected as much of the world’s legislation on electronic commerce, transactions, and signatures as we were able to find. Please note that our collection is subject to change, and is by no means exhaustive. Where possible, we will provide a PDF in English, but that has not been possible for all of the laws listed here, so you will find some of them in their native tongue.

Most of the world’s esignature legislation is based around the UN’s Commission on International Trade Law’s (UNCITRAL) Model Law on eCommerce, which we also have available. If you would like a copy of any of the below documents, please contact us. Please note that all of the countries listed have their own laws, but where multiple laws which affect esignature legislation exist, we have named both the country, and the act of Government in question. For example, the UK has the Electronic Communications Act, the Electronic Agreements Order, and the Electronic Signature Regulations document.

UNCITRAL Model Law on eCommerce
EU – Directive on eSignatures

UK – Electronic Communications Act
UK – Electronic Agreements Order
UK – Electronic Signature Regulations

USA – eSIGN Act
USA – eSIGN Consumer Consent Provision
USA – Uniform Electronic Transactions Act

Albania
Argentina – Digital Signature Law
Argentina – Decree 2628-02
Argentina – Decree 724-06
Armenia
Australia – Electronic Transactions Act
Australia – New South Wales Electronic Transactions Bill
Australia – Victoria Electronic Transactions Act
Australia – Western Australia Electronic Transactions Bill
Austria
Azerbaijan
Bahamas
Barbados
Belgium
Belize
Brazil
Bulgaria
Canada – Electronic Signature Regulations
Canada – Personal Information Protection and Electronic Documents Act
Canada – Secure Electronic Signature Regulations
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Ecuador
Egypt
Estonia
Finland
France
Germany – eSignature Act
Germany – Framework Law for eSignatures
Greece
Guatemala
Hungary
Iceland
India
Ireland
Italy
Jamaica
Japan
Korea
Latvia
Liechtenstein – eSignature Law
Liechtenstein – Regulation on Electronic Signatures
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mauritius
Montenegro
Myanmar
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Philippines
Poland
Portugal
Romania
Russia
Samoa
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
St Vincent
Sweden
Switzerland
Thailand
Turkey
Ukraine
Uruguay
Venezuela
Vietnam