If you have any questions that aren't answered in the FAQ. Please feel free to Contact Us.
Do we offer international shipping?
We do, but due to shipping restrictions on the web store, we are currently unable to accept international orders placed through the website. Please contact us on +44 (0) 1670 361 261, or by email at [email protected], to discuss your requirements.
Do we offer technical support?
Yes, our technical guy Barry is your first point of contact for all things technical. But before that please do have a quick look around our technical Support Blog before contacting us direct, you might just find the answer to your problem there. For further assistance please feel to contact us on [email protected] or by calling +44 (0) 1670 361 261.
Can I track my parcel?
Generally, yes, but we can’t promise anything. You will need to request a tracking number by emailing [email protected] Please include your order number and delivery address.
Where can I find the Terms & Conditions?
Do we offer guarantees & after-sales services?
Yes, but only depending on the product. Extended guarantees are also available at an additional cost. If you have received your order you aren’t completely satisfied, please contact our after-sales team on +44 (0) 1670 361 261. For after-sales technical support please visit our support blog or email [email protected]
Can I cancel my order?
Yes, if you placed your order online. You will need to contact our sales team during working business hours within 14 days of placing the order. If the goods are already out for delivery, or you have already received the goods, then you, the customer, are responsible for returning the goods in the original packaging and in a saleable condition. Steadlands are not liable for the return costs of cancelled goods. Refunds will only take place once the goods have been received by Steadlands and in an acceptable saleable condition. For further help please call +44 (0) 1670 361 261.
What happens after I have placed my order online?
Once your order is received and payment has been cleared the warehouse team will pick your items by hand and safely pack your items ready for shipping. If you placed your order before 1pm on a working day it's likely you will receive your order the next working day. This is subject to change, but if it does we will contact you by email or phone. You can also contact us for further help with your order on +44 (0) 1670 361 261.
Can I review my account & order history?
Yes of course, all you need to do is login into My Account. In there you will hopefully find what your looking for, if you don’t please contact us.
Secure online payments can be made by Credit/Debit Card or PayPal. Bank transfer is also available over the phone. For payments over the phone please call us on +44 (0) 1670 361 261, please have your order number or PO number handy.